Return & Refund Policy

At Monomaid, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

Right of Withdrawal

You have the right to cancel your order within 14 days of receiving your item without providing a reason. After notifying us of your decision, you have an additional 14 days to return the product.

To exercise your right of withdrawal, please contact us at info@afterzeromedia.com.

Return Conditions

To be eligible for a full refund, your item must:

• Be unused and in the same condition that you received it.

• Be returned in its original packaging whenever reasonably possible.

• Include all accessories, manuals, and original contents.

If the product has been used beyond what is necessary to inspect its nature, characteristics, and functionality, a reduction in the refund amount may apply.

Non-Returnable Items

The following items cannot be returned unless they are defective or incorrectly delivered:

• Sealed hygiene products once the seal has been broken.

• Personalized or custom-made products.

• Digital products or downloadable content.

• Gift cards.

Return Shipping Costs

Customers are responsible for the cost of returning items unless:

• The wrong item was delivered
  

We recommend using a tracked shipping service, as Monomaid cannot be held responsible for returns lost during transit.

Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved, your refund, including the original standard shipping costs where required by applicable law, will be processed within 14 days using the same payment method used for the original purchase. We may delay the refund until we have received the returned goods or you have provided proof that they have been shipped back.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@afterzeromedia.com and include photos if possible. We will work with you to resolve the issue as quickly as possible.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your original order and place a new order through our website.

Return Address

We will provide you with the right adress based on your location.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: info@afterzeromedia.com

We aim to respond to all inquiries within 1–2 business days.